Student Grievances and Complaints

It is the policy of College of the Mainland to provide an educational, employment, and business environment free of discrimination based on age, race, color, religion, national origin, gender, disability, genetic information or veteran status. Board of Trustees, administrators, faculty, staff, and other agents of the College will not engage in conduct constituting unlawful harassment, discrimination, sexual violence, dating violence, domestic violence, or stalking.

Students who have a grievance concerning the interpretation, application or claimed violation of their rights as COM students, or believe they have been discriminated against on the basis of age, disability, national origin, race, religion, veteran status, or sex including sexual harassment, have the opportunity to seek resolution of such a grievance. Retaliation against anyone involved in the grievance and/or complaint process is a violation of College District policy and is prohibited. 

Student Grievances

The College District prohibits discrimination, including harassment, against any student on the basis of sex or gender.  COM Policy FFDA addresses complaints of sex discrimination, sexual harassment, sexual assault, and retaliation targeting students.  Discrimination against a student is defined as conduct directed at a student on the basis of sex/gender that adversely affects the student.

The College District prohibits discrimination, including harassment, against any student on the basis of race, color, religion, national origin, disability, age, or any other basis prohibited by law. COM Policy FFDB addresses discrimination conduct directed at a student on the basis of race, color, religion, national origin, disability, age, or on any other basis prohibited by law, that adversely affects the student.

Student Grievances relate to allegations of discrimination, harassment, retaliation, or violations of federal or state law or College District policies. Procedures to file a grievance follow FFD (Regulation) and FFD (Exhibit). For more information, contact Lonica Bush, Title IX Coordinator, at 409-933-8413 or Dr. Vicki Stanfield, Title IX Administrator, at 409-933-8213.

Exceptions:

1. Student grade appeals are addressed under the Grade Appeal section of the Student Handbook at https://www.com.edu/student-services/student-handbook.

2. Student disciplinary action procedures are found in FMA (Regulation). For more information, contact Dr. Vicki Stanfield, Vice President for Student Services, at 409-933-8213.

Student Complaints

Students may file a complaint to address matters not included in the grievance process, including those relating to problems or conditions that a student believes to be unfair, inequitable, or a hindrance to the educational process or the conduct of campus business. For procedures to file a complaint, see FLD (Regulation) and FLD (Exhibit).

Any student who has a complaint concerning COM’s management or conduct of Title IX, Higher Education Act of 1965 (HEA) programs or the advertising or promoting of its educational programs, has the opportunity to seek resolution of such complaint by contacting Dr. Vicki Stanfield, Vice President of Student Services, at 409-933-8213.

Should students feel their complaint has not been resolved adequately, they have the right to complain in writing or by telephone to the Texas Higher Education Coordinating Board regarding the College’s management of Title IX, HEA programs or its advertising, or promoting of its educational programs. Correspondence should be addressed to the Texas Higher Education Coordinating Board, P.O. Box 12788, Austin, TX 78711 or by telephone at 512-427-6101.

Student's Role in Institutional Decision-Making

Students are encouraged to participate in COM's governance, strategic planning, and decision-making processes. There are a number of ways that this participation can occur. The Student Government Association (SGA) which is made up of the leadership of all student clubs and organizations, meets monthly. Students also serve on a number of standing and ad-hoc committees.

Students actively participate in the allocation of revenue generated by Student Service fees. Students also have the opportunity to make comments at every regularly scheduled Board of Trustee meeting. College administrators meet with students in a Student Concerns Forum every long semester to hear and respond to student concerns.

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